DirectCARE® Service Agreement Programs

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DirectCARE® Service Agreement Programs

Providing Peace of Mind Without Unexpected Expenses

Three flexible options allow you to choose the uptime, response time, and after-hour service parameters that best fit your needs. Covering all service and predictive maintenance, DirectCARE® programs offer full access to our service teams; set pricing for multi-year contracts; and full-service warranties for the term of agreements.

DirectCARE® features:

  • Annual hardware and software updates
  • On-site corrective maintenance including travel, labor, and parts
  • Extended PM and emergency-service hours options
  • Uptime guarantees
  • Technical assistance center support
  • Meets OEM imaging-equipment-maintenance standards mandated by CMS for hospital accreditation
  • VirtualCare® Remote Support
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Contact Service

Contact Inside Sales for further information on DirectCARE® service programs.

1-800-633-7237 or service_inside_sales@bayer.com

FOR EMERGENCY SERVICE CALL: 1-800-633-7237