Advanced products from Bayer in Radiology come with something equally valuable: world-class services. You have access to our team of Services Experts who are dedicated to improving your performance with round-the-clock support. We provide quality solutions to meet your clinical, financial, and operational needs, and we’re constantly investing in new technology and services to support you and your business every step of the way.
Learn more about Bayer’s suite of services.
When you choose Bayer, you have access to dedicated teams that are committed to every aspect of your Bayer Solutions portfolio. Our Specialists work with you to create an integration plan that allows your systems to fit the needs of each department.
Bayer is committed to helping you improve quality, safety, and patient care. To ensure that you and your team have everything you need to achieve your clinical goals, you have access to:
With Bayer’s flexible service agreements, you can protect your investment with a host of features. Service agreements help you to optimize the performance and maximize the uptime of your devices and software. Only Bayer provides:
Stay up and running — and up to date — with TechCARE™ and TechCARE™ NxT
Through our non-obsolescence programs — TechCARE™ and TechCARE™ NxT — Bayer combines world class services with hardware and software optimization features, all with financial flexibility. Each plan includes:
TechCARE™ gives you 2 equipment upgrades over 3 years3:
TechCARE™ NxT takes you to the next level with:
1. With Standard level of service. 2. Service support statistics are based on remote and onsite service performed over a 12-month period (June 2020-June 2021) 3. Can be canceled within cancellation policy. 4. As commercially available.
*Pending availability. If you already have POC/Interface, two additional interfaces may be substituted. When the next generation monitor becomes available, you may request one such enhancement during the term of the agreement to replace your existing monitor with the next generation Certegra® Workstation. When the next generation injector head becomes available, you may request one such enhancement during the term to replace your existing injector head with a remanufactured injector head. The remanufactured injector head will be compatible only with new Bayer syringes as part of our complete injection system. Mounting options (Overhead Counterpoise System [OCS] and Pedestal) are excluded. Scan room enhancement will not be installed on OCS I (OCS I was last sold in 2004). This enhancement is available only for MEDRAD® Stellant Dual CT Injection System.
VirtualCARE® Remote Support is an always-on managed service, securely connected to your Bayer hardware and software through the cloud, identifying issues before they become problems, and providing real-time monitoring, advanced diagnostics, and rapid resolution. Only VirtualCARE®:
Learn more about VirtualCARE®, how to acquire it, and how you can Connect for MORE
*A TechCARETM Nxt Standard, TechCARETM Standard, or DirectCARE® Standard Service Agreement Program is required for entitlement to auto-alerts
The myRadiologySolutions portal is built to enhance the customer experience by delivering a range of on-demand services, available whenever and wherever you need. When you register* for myRadiologySolutions, you can connect to the full suite of Bayer Radiology Services, including:
*Certain features are available only to customers with an active Bayer Service Agreement or warranty.
Pressures in the healthcare environment increase the need to ensure that your Bayer devices are reliable and performing at peak efficiency
Patient Care Commitments
Quality Demands
Budget Constraints
Compliance Requirements
*Estimates based on 2020 and 2021 service records, which compared resolution times for service agreement program customers with access to the Technical Assistance Center to resolution times for non-Bayer service customers who experienced an emergency service event.
Every device downtime event has implications for your patients and for your bottom line. When a downtime event is prolonged, patient procedures may be delayed or rescheduled, resulting in increased patient wait time and potential delays in diagnosis.
Find out how your facility could be impacted.