Services
Services
Delivering a Lifetime of Value
Advanced products from Bayer in Radiology come with something equally valuable: world-class services. You have access to our team of Services Experts who are dedicated to improving your performance with round-the-clock support. We provide quality solutions to meet your clinical, financial, and operational needs, and we’re constantly investing in new technology and services to support you and your business every step of the way.
Learn more about Bayer’s suite of services.
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When you choose Bayer, you have access to dedicated teams that are committed to every aspect of your Bayer Solutions portfolio. Our Specialists work with you to create an integration plan that allows your systems to fit the needs of each department.
- Bayer Project Managers oversee every aspect of the project implementation process
- Customized integration plans ensure that our systems fit the needs of your department solution interfaces
- Bayer Engagement Delivery Specialists coordinate on-board training to introduce your team to the new technology
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Bayer is committed to helping you improve quality, safety, and patient care. To ensure that you and your team have everything you need to achieve your clinical goals, you have access to:
- Our team of Clinical Performance Specialists, who provide on-site and virtual training so that you and your staff can maximize the potential of your radiology suite
- The knowledgeable and responsive specialists at the Bayer Clinical Performance Center who provide remote clinical applications support and can help you to identify best practices and efficiency opportunities
- Our myRadiologySolutions customer portal, where the Learning Academy offers extensive on-demand education resources and Live Chat puts engaging with our clinical specialists at your fingertips
- Information Technology Advisories, which are designed to keep you up to date
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With Bayer’s flexible service agreements, you can protect your investment with a host of features. Service agreements help you to optimize the performance and maximize the uptime of your devices and software. Only Bayer provides:
- TechCARE™ and TechCARE™ NxT non-obsolescence programs combine next-gen equipment with world-class services
- Engineered Predictive Maintenance (EPM) performed by Bayer-certified Service Technicians who deliver comprehensive on-site maintenance, software updates, part replacements, and more
- Remote diagnostics and technical support, enabled by Bayer's remote-connectivity platform, which can help identify issues before they become problems through rapid support and maintenance and error code resolution from our team of specialists who deliver on-call support with their extensive product knowledge
- Access to the myRadiologySolutions customer portal, which offers a range of services, including the ability to take an active role in maximizing the uptime of Bayer devices and software by opening and monitoring cases online or communicating with a technical expert through Live Chat
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The myRadiologySolutions portal is built to enhance the customer experience by delivering a range of on-demand services, available whenever and wherever you need. When you register* for myRadiologySolutions, you can connect to the full suite of Bayer Radiology Services, including:
- In-depth clinical and technical education resources in the Learning Academy, like training videos, product manuals and more, all designed to help you sharpen your skills and deliver optimal patient care
- Access to build fully customizable training plans and receive timely communications when new content is available
- Ability to enrich your engagement with our clinical and technical experts, either through our intuitive Live Chat feature or by creating and monitoring service and support cases online
- Visibility to robust asset data, intended to help you elevate your asset management strategies and inform intelligent, data-driven decisions
- Convenient links to myORDERS and myINVOICES, which help you to streamline your ordering and payment processes
*Certain features are available only to customers with an active Bayer Service Agreement or warranty.
Calculate Downtime
Pressures in the healthcare environment increase the need to ensure that your Bayer devices are reliable and performing at peak efficiency
- Customers with a Bayer Service Agreement experience 28% less downtime during an emergency service event2
- A Bayer Service Agreement provides you:
- Quick issue resolution, with the average customer call into Bayer's Technical Assistance Center addressed remotely 29%* of the time, usually in 30 minutes or less
- Uncompromised quality delivered by Bayer's expertly trained service technicians who use only OEM-certified parts
Patient Care Commitments
Quality Demands
Budget Constraints
Compliance Requirements
*Estimates based on 2020 and 2021 service records, which compared resolution times for service agreement program customers with access to the Technical Assistance Center to resolution times for non-Bayer service customers who experienced an emergency service event.
Interactive Downtime Calculator
Every device downtime event has implications for your patients and for your bottom line. When a downtime event is prolonged, patient procedures may be delayed or rescheduled, resulting in increased patient wait time and potential delays in diagnosis.
Find out how your facility could be impacted.
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You are encouraged to report negative side effects or quality complaints of prescription drugs to the FDA. Visit www.fda.gov/medwatch or call 1-800-FDA-1088.
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Last update: January 2026