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Bayer Radiology Services

Services

Delivering a Lifetime of Value 

Advanced products from Bayer in Radiology come with something equally valuable: world-class services. You have access to our team of more than 220 Bayer Solution Delivery Experts who are dedicated to improving your performance with round-the-clock support. We provide quality solutions to meet your clinical, financial, and operational needs, and we’re constantly investing in new technology and services to support you and your business every step of the way.

Learn more about Bayer’s suite of services.

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When you choose Bayer, you have access to dedicated teams that are committed to every aspect of your Bayer Solutions portfolio. Our Specialists work with you to create an integration plan that allows your systems to fit the needs of each department.

  • Bayer Project Managers oversee every aspect of the project implementation process
  • Customized integration plans ensure that our systems fit the needs of your department solution interfaces
  • Bayer Engagement Delivery Specialists coordinate on-board training to introduce your team to the new technology
Simplifying Integration with Bayer Project Managers

Bayer is committed to helping you improve quality, safety, and patient care. To ensure that you and your team have everything you need to achieve your clinical goals, you have access to:

  • Our team of Clinical Performance Specialists, who provide on-site and virtual training so that you and your staff can maximize the potential of your radiology suite
  • The knowledgeable and responsive specialists who provide remote clinical applications support through the Bayer Clinical Performance Center
  • Our myRadiologySolutions customer portal, where the Learning Academy offers extensive on-demand education resources and Live Chat puts engaging with our clinical specialists at your fingertips
  • Information Technology Advisories, which are designed to keep you up to date

Enhancing Performance

With Bayer’s flexible service agreements, you can protect your investment with a host of features. Service agreements help you to optimize the performance and maximize the uptime of your devices and software. Only Bayer provides:

  • TechCARE™ and TechCARE™ NxT non-obsolescence programs combine next-gen equipment with world-class services
  • Engineered Predictive Maintenance (EPM) performed by Bayer-certified Service Engineers who deliver comprehensive on-site maintenance, software updates, part replacements, and more
  • VirtualCARE® Remote Support, which helps to identify issues before they become problems by providing remote monitoring, advanced diagnostics and rapid error resolution
  • The Technical Assistance Center (TAC), which offers on-call support from specialists who deliver extensive product knowledge, software expertise, and troubleshooting experience
  • Access to the myRadiologySolutions customer portal, which offers a range of services, including the ability to take an active role in maximizing the uptime of Bayer devices and software by opening and monitoring cases online or communicating with a technical expert through Live Chat

Services Chart

 

 

Stay up and running — and up to date — with TechCARE™ and TechCARE™ NxT

Through our non-obsolescence programs — TechCARE™ and TechCARE™ NxT — Bayer combines world class services with hardware and software optimization features, all with financial flexibility. Each plan includes:

  • Full service coverage featuring our Service Essentials: annual EPM, TAC, and VirtualCARE® Remote Support
  • Uptime guarantees1
  • 29% less downtime during an emergency event, compared with non-contract Bayer customers2
  • Hardware and software optimization enhancements

TechCARE™ gives you 2 equipment upgrades over 3 years3:

  • One scan room entitlement – the remanufactured MEDRAD® Stellant FLEX CT Injection System
  • One control room entitlement – the latest Bayer workstation

TechCARE™ NxT takes you to the next level with:

  • Enhanced services including software support and maintenance and clinical services
  • Two enhancements of your choice4
  • One additional virtual clinical training over the 3 year contract 

 

 

1. With Standard level of service. 2. Estimates based on 2018 service records comparing average resolution times for service agreement customers with access to TAC (Technical Assistant Center ) and EMC (Emergency Service) customers. 3. Can be canceled within cancellation policy. 4. As commercially available.

*Pending availability. If you already have POC/Interface, two additional interfaces may be substituted. When the next generation monitor becomes available, you may request one such enhancement during the term of the agreement to replace your existing monitor with the next generation Certegra® Workstation. When the next generation injector head becomes available, you may request one such enhancement during the term to replace your existing injector head with a remanufactured injector head. The remanufactured injector head will be compatible only with new Bayer syringes as part of our complete injection system. Mounting options (Overhead Counterpoise System [OCS] and Pedestal) are excluded. Scan room enhancement will not be installed on OCS I (OCS I was last sold in 2004). This enhancement is available only for MEDRAD® Stellant Dual CT Injection System.

 

Bayer is committed to helping you and your team lay the groundwork to start achieving your enterprise goals. We provide the support you need to:

  • Leverage Performance Excellence Resources in our online customer portal Learning Academy
  • Drive workflow optimization with assistance from our Clinical Performance and Technical Support teams, which can help you to identify best practices and efficiency opportunities
  • Elevate your asset management strategy, with resources available on the myRadiologySolutions customer portal to drive data analysis and decision making
  • Identify opportunities to maximize the lifetime value of your Bayer devices and software

*Features availably only to customers with a Bayer Equipment Service agreement or warranty

Driving Quality

See how Bayer products and services are driving quality and efficiency

 

The myRadiologySolutions portal is built to enhance the customer experience by delivering a range of on-demand services, available whenever and wherever you need. When you register* for myRadiologySolutions, you can connect to the full suite of Bayer Radiology Services, including:

  • In-depth clinical and technical education resources in theLearning Academy, like training videos, product manuals and more, all designed to help you sharpen your skills and deliver optimal patient care
  • Access to build fully customizable training plans and receive timely communications when new content is available
  • Ability to enrich your engagement with our clinical and technical experts, either through our intuitive Live Chat feature or by creating and monitoring service and support cases online
  • Visibility to robust asset data, intended to help you elevate your asset management strategies and inform intelligent, data-driven decisions
  • Convenient links to myORDERS and myINVOICES, which help you to streamline your ordering and payment processes

*Certain features are available only to customers with an active Bayer Service Agreement or warranty.

Calculate Downtime

Pressures in the healthcare environment increase the need to ensure that your Bayer devices are reliable and performing at peak efficiency

  • Customers with a Bayer Service Agreement experience 29%* less downtime during an emergency service event
  • A Bayer Service Agreement provides you:
    • Quick issue resolution with average customer calls to Bayer’s Technical Assistance Center lasting less than 15 minutes and being resolved 35%* of the time
    • Uncompromised quality by only using genuine OEM parts and factory certified Field Service Engineers
    • Remote monitoring, diagnosis, and resolution of your injector issues
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Patient Care Commitments
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Quality Demands
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Budget Constraints
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Compliance Requirements

*Estimates based on 2018 service records comparing average resolution times for service agreement customers with access to TAC (Technical Assistant Center ) and EMC (Emergency Service)  customers.

  • Interactive Downtime Calculator

    Every device downtime event has implications for your patients and for your bottom line. When a downtime event is prolonged, patient procedures may be delayed or rescheduled, resulting in increased patient wait time and potential delays in diagnosis.


    Find out how your facility could be impacted.

    Number of affected CT scanners

    Patient scans per hour

    Operating hours per day

  • Related Content

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    The Bayer Service Advantage

    A quantitative analysis of a third-party provider vs. Bayer Service

    • Interactive Downtime Calculator

      Every device downtime event has implications for your patients and for your bottom line. When a downtime event is prolonged, patient procedures may be delayed or rescheduled, resulting in increased patient wait time and potential delays in diagnosis.


      Find out how your facility could be impacted.

      Number of affected CT scanners

      Patient scans per hour

      Operating hours per day